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PC Magazine Stops the Presses - Online Only

by VoIP & Gadgets Blog in November 19th, 2008   
Topics: Computer Hardware, Computer Software, Gadgets, Home Entertainment, John C. Dvorak, Microsoft, Mobile Phones, News, PC Magazine, TMCnet, Video Games & Gaming, Video Hardware & Software, magazine, print, print publication, publication     

pc-magazine.pngI grew up reading PC Magazine and I looked forward each couple weeks to picking up my copy of PC Magazine at the local grocery store. But today, Ziff Davis has announced that the legendary PC Magazine print publication is shutting down its print publication and focusing exclusively on online content. This is truly a sad day… Hold on while I grab some tissues…

PC Magazine started the whole in-depth comparative reviews of PCs and Microsoft software. They expanded later to including gadgets, MP3 players, mobile phones, GPS, and other technology. PC Magazine offered insightful tech tips and great columnists like John C. Dvorak. Back in the 80s and 90s the print publication was 400-500 pages, making for hours of tech- reading pleasure. Today, it’s down to 150 pages and soon to be 0 (January 2009).

Well, I guess it’s “greener” that way. But I for one will miss my print copy of PC Magazine.

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PIKA WARP Appliance Adds FreePBX Support

by VoIP & Gadgets Blog in November 18th, 2008   
Topics: Asterisk, Bandwidth.com, David Clarke, PIKA WARP Appliance, Philippe Lindheimer, SIP, TMCnet, Terry Atwood, Unified Communications, VoIP, appliance, bandwidth, freepbx, freepbx support     

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When I met with PIKA Technologies  at ITEXPO they told me support for FreePBX was coming. Well today, PIKA Technologies announced that PIKA WARP the Appliance is now compatible with the Asterisk-based FreePBX GUI (Graphical User Interface) application. I reviewed the PIKA Appliance recently and was pretty impressed with it. Having FreePBX support is a huge milestone for the PIKA Appliance. FreePBX is a popular user-friendly web application  that makes it easy to setup and configure Asterisk.
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According to PIKA, “While customers often develop their own GUIs, many have told PIKA that if WARP were compatible with industry-standard GUIs like FreePBX, they would be much more inclined to adopt the portfolio. With today’s announcement, PIKA has once again demonstrated its responsiveness to the needs of its user base.”

“We are very pleased to have supported the effort to adopt the FreePBX application to run in the PIKA Warp environment,” said Terry Atwood, vice president of sales, marketing and customer care at PIKA Technologies. “Used in many Asterisk implementations around the world, including Trixbox, FreePBX has proven its value, time and again. When the FreePBX team expressed their willingness to work with us to port to the Warp Appliance, we jumped on the opportunity.”

“FreePBX has become the de facto standard for enterprise grade PBX functionality delivered to the SMB business and includes a very rich set of functionality and customization potential,” said Philippe Lindheimer, open source community director of Bandwidth.com and leader of the FreePBX project. “But no GUI is complete without a wide range of hardware options to complete the package. We are delighted that PIKA can now include FreePBX in the PIKA WARP and bring our two eco-systems together.”

Today’s announcement from PIKA follows news of a new partnership between FreePBX and Bandwidth.com, a complete business communications provider offering advanced VoIP, Internet services and managed network services to small and medium businesses. Bandwidth.com will devote significant resources to expand the scope of FreePBX while protecting its charter to remain open source and free.

“The partnership with Bandwidth.com is great news as it gives FreePBX the support it needs to grow while ensuring it remains a free GUI for the entire open source eco-system,” said David Clarke, business development manager at PIKA and director of the PIKA Warp Community. “I know the choice of Bandwidth.com was a decision that Philippe made only after months of consideration and sound input from the key developers and contributors to the FreePBX project.”

Out of the box, FreePBX provides a long list of features including many typically found only in an enterprise-grade PBX, some examples are:

• Unlimited number of voicemail boxes
• “Follow me” functionality
• Ring groups and call queues
• Unlimited number of conference bridges
• Paging and intercom functionality
• and much more

The PIKA WARP Appliance product portfolio is ideal for deploying small- to medium-sized IP-PBX systems, IVR self-service systems, predictive dialling systems, fax servers and many other features typical of a traditional, purpose-built business telephone system that are often lacking in a computerized system. Compatible with a variety of open-source development platforms, including Asterisk and Linux, the Appliance offers a cost-effective alternative to traditional off-the-shelf computers and plug-in-card network connectivity in a smaller footprint.

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Ribbit Launches out of Beta

by VoIP & Gadgets Blog in November 17th, 2008   
Topics: BroadSoft, Developers, Ribbit, Salesforce.com, Sylantro Systems, TMCnet, Unified Communications, VoIP, Wireless, applications, messenger, platform     

Ribbit, which was recently acquired by BT, today rolled out its developer platform out of beta at the Adobe Max conference. Ribbits extensive APIs allow you to integrate voice communications into business applications such as Salesforce.com, CRM systems, call center applications, and even social networks.

Ribbit launched its programming platform for developers today at the Adobe Max conference. Ribbit likes to call themselves “Silicon Valley’s First Phone Company”. Post-acquisition, BT and Ribbit are taking the platform public with “Bring Your Own Network” which they claim is a telecom industry first. Ribbit said, “Carriers around the globe can tap into the power of the Ribbit platform and active developer community, to create new revenue streams and provide their customers with more choice and function through innovative voice-enabled applications.”

As seen by the charts above, Ribbit has extensive support for industry standards, including SIP, XMPP, XML, Flash, and more. When I spoke with Ribbit Ribbit CEO Ted Griggs he compared their software platform to Amazon’s cloud computing, enabling programmers to build powerful integrated telephony applications for Web sites. A proprietary softswitch (the Ribbit SmartSwitch) mediates communication across protocols, networks and devices. That includes MSN Messenger, Google Talk, Yahoo! Messenger and Skype. As I have previously written, the Ribbit API functions include call control, authentication, billing, messaging, and more. The Ribbit API abstracts the protocol inter-communication between MSN Messenger, Google Talk, and even Skype. Ribbit has reverse-engineered the Skype protocol to provide the ability for Skype users to receive calls from MSN Messenger users, Yahoo! Messenger users and Google Talk users by leveraging the Ribbit SmartSwitch.

Their most famous application to date is their use of the Ribbit API to integrate with Salesforce, a popular hosted CRM application. Also, Oracle On Demand support in Q1 2009 is forthcoming. Ribbit told me they’ve done a lot of work to simplify and automated the process to make it easier for developers to get started. They explained you can sign up, access the APIs and documenation, and play with them for ‘free’ in a sandbox before deploying and charging for the applications. When I asked if the highly successful iPhone apps sold by third parties on the Apple Store was a good analogy for their applications being developed and sold by developers they agreed that was an appropriate analogy.

BroadSoft and Sylantro Systems are two of the first VoIP providers to leverage the Ribbit platform, which Ribbit now claims has 7,500 developers.

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Bandwidth.com invests in FreePBX

by VoIP & Gadgets Blog in November 14th, 2008   
Topics: Asterisk, Philippe Lindheimer, SIP, TMCnet, Unified Communications, VoIP, bandwidth, com, freepbx, philippe, phillipe     

freepbx-logo.pngbandwidth-logo.gifBandwidth.com has just made an investment in FreePBX, the popular front-end interface to Asterisk-based distros. I discussed this news with Philippe Lindheimer just a couple hours ago. One of the questions I asked was if Bandwidth.com would get “preferred treatment” within the FreePBX interface, since Bandwidth.com offers SIP trunking. Obviously, if FreePBX gives Bandwidth.com a prominent position in the GUI or they make it “easier” to configure FreePBX (i.e. plug-n-play) that could be a huge boon to Bandwidth.com Philippe said that that isn’t part of the investment announcement being made today, however, that is something they are looking at.

As for the purpose of the investment, Philippe said it was mostly due to Bandwidth.com’s desire to grow the market and help build the FreePBX community. The idea is that the more IP-PBXs out there, the more SIP trunks, and hence more revenue for Bandwidth.com. I have some further thoughts on this, but I’m pretty busy today and wanted to share the news.

Philippe Lindheimer said, “Part of assuring the success of FreePBX is to make sure that we continue to have strong leadership, community participation and a thriving eco-system of users and partners. I would like to announce a new partnership that will help the project tremendously. I have joined forces with Bandwidth.com as their Open Source Community Director, where we will be devoting significant resources and effort to expand the scope of FreePBX while protecting its charter to make sure it remains open and strong.”

One significant piece of news is that Bandwidth.com helped protect the FreePBX’s project several months ago when the FreePBX trademark (which FreePBX.org nor Phillipe never owned) was “being shopped around to parties that did not have this project’s best interest in mind” according to Phillipe. Thus, Bandwidth.com preemptively purchased the trademark with Phillipe’s blessing in order to assure FreePBX was not jeopardized.

You can read Phillipe’s blog post about this here which has more details.

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Calling All Bloggers! Free Blogging on TMCnet.com

by VoIP & Gadgets Blog in November 14th, 2008   
Topics: Internet, Mobile Phones, MovableType, News, Rich Tehrani, SIP, TMCnet, Unified Communications, VoIP, Wireless, blog, bloggers, blogging, communications, movable type 4.21, skype, telecom     

This is a call out to all bloggers out there - Rich Tehrani, my boss has extended an open invitation to bloggers interested in blogging for TMCnet.com, a leading communications/telecom site according to Alexa, Quantcast, and others.

Today, TMC launches its Blog Aid program to help people out of work stay in the public eye - in order to improve their hiring prospects in a tough economy. In the last few months, many good marketers, PR people, engineers and others who have been laid off. These potential Blog Aid bloggers have a good deal of quality commentary and information to share which could be very useful to the TMC community of online readers.

TMC is offering these new bloggers - especially those working in the communications and technology industries, a venue to voice their thoughts on the spaces where they have expertise so as to allow them access to the 2-3 million global visitors who come to TMCnet on a monthly basis.

So if you enjoy writing about communications, telecom, VoIP, wireless, unified communications, mobile, etc. and want a wide audience, go check out Rich’s blog for more details.

p.s. The blogging platform is Movable Type 4.21.

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Callpod Drone VoIP Bluetooth Headset

by VoIP & Gadgets Blog in November 14th, 2008   
Topics: A2DP, Callpod, Drone, Gadgets, Headsets, Mobile Phones, TMCnet, USB, VoIP, Wireless, bluetooth, bluetooth headset, dongle, headset, skype     

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Callpod’s new Drone USB Bluetooth adapter turns your mobile phone’s Bluetooth headset into a headset/mic for your PC or Mac allowing you to receive Skype or other VoIP calls using your high-end Bluetooth headset (Plantronics, Jawbone, etc.). Just connect the Drone into the USB port of your computer, and it will immediately connect with your Bluetooth headset or headphones to provide streaming music and voice over a 100 meter (328ft) range. When a Skype call comes in, Drone switches over to the call automatically. It supports the A2DP (Stereo) Bluetooth profile.

Of course, many PCs and laptops come with Bluetooth built-in, making this device unnecessary. It’s basically a $50 USB Bluetooth adapter/Bluetooth dongle, which is nothing new. Still, if you need to add Bluetooth functionality to your PC or Mac, this might be the way to go. Though, you can pick up a Bluetooth USB dongle for $20. However, they claim their software automatically switches the audio to the Bluetooth headset on an incoming Skype call. I don’t believe most Bluetooth dongles support that functionality. Not sure it’s worth the extra $30 for the auto-Skype answer, but you make the call.

Features:

  • 100-meter (Class-1) range
  • VoIP and music streaming to any Bluetooth headset or stereo headphones
  • Automatically pairs with your headset or headphones
  • Seamlessly switch between music and VoIP calls
  • No software installation - Plug and Play
  • Optional software install for advanced functions such as data transfer
  • Upgradeable firmware

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Mojo Mobility Charges Gadgets Wirelessly

by VoIP & Gadgets Blog in November 14th, 2008   
Topics: Accessories, Digital Cameras, Gadgets, Home Entertainment, MP3 Players & Digital Audio, Mobile Phones, Mobility, Mojo Mobility, NFP, Near Field Power, PDAs & Handhelds, TMCnet, Technology and Science, Wireless, charge, electric power, electricity, mobile phone, power     

noncontact-charging-system-multiple-devices.jpgMojo Mobility Inc, a Silicon Valley-based venture firm, has developed a technology to simultaneously charge multiple mobile devices simply using a flat surface that doesn’t even to touch the charging circuitry of  mobile phones, iPods, iPhones, and other gadgetry.

While NFP (Near Field Power) is not a new concept, the non-contact charging system leverages an electromagnetic induction method. The system is composed of two coils, one for transmitting and the other for receiving electric power.

Mojo Mobility has developed a prototype sheet-type charger equipped with multiple transmitting coils. On this sheet to the right, up to four devices charged at the same time with the ability to produce 2.5W to 4W of power ..

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TMC Launches NGN (Next Generation Networks) Magazine

by VoIP & Gadgets Blog in November 13th, 2008   
Topics: ARPU, Erik Linask, Mobile Phones, NGN Magazine, NY Times, Networks, Rich Tehrani, Service Providers, TMCnet, Technology and Science, Unified Communications, Video, VoIP, Wireless, generation networks, magazine, next generation networks, print, times, video conferencing     

Today, TMC announced the launch of NGN Magazine focused on next generation networks and how service providers and carriers can build these networks and what they will need to know to maximize savings and ARPU (average revenue per user).

“We’re in an interesting time,” says TMC President and Group Publisher, Rich Tehrani. No, he’s not referring to the American political scene or the chaotic American economy. Rich is referring to Next Generation Networks, which Rich believes will be critical to the future of service providers and carriers. Certainly, in these tough economic times, squeezing the most efficiency and most value-add services is critical. Verizon is probably the best example of that. They’ve been investing billions in their fiber-based FiOS service which supports high-speed Internet, voice, and TV/video/HDTV.  They are no doubt also looking to tie in their considerable wireless/cellular network with their FiOS network to offer customers a competitive advantage over competing solutions.

In his video interview with TMCnet Group Managing Editor Erik Linask, Rich discusses NGN Magazine. [click to visit video link]

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The topics TMC’s NGN magazine will address, some of which Rich mentions in the video interview:

» How do you deploy new services and applications ?
» What technology should you consider ?
» How do you integrate new technologies with legacy elements?

Erik points out that a lot of publishing companies have been cutting down on staff and even folding print publications. Rich addresses this point by pointing out that 2-3 million executives visit tmcnet.com to read the content digitally. He also discusses how TMC offers digital (PDF) versions of the print magazines which greatly reduces costs. Thousands of people subscribe to the digital PDF format.

While all facets of the economy seem to be slowing down, TMC continues to grow — not only launching a new magazine, but recently adding new telecom/wireless industry talent such as Carl Ford, Scott Kargman, and more. Newspapers may die, print magazines may fold, but good information and news will always be needed. And where there is a need for good information, people will pay for it. Publishing companies which are nimble enough to adjust to the trend towards online news dissemination will survive, while those that can’t will die.

Case in point is the NY Times, which must deliver $400 million to lenders in May of 2009 or face bankruptcy. But if you’re a New York Times fan, don’t worry. I’m sure President-elect Barrack Obama will add them to the $700+ billion bailout. Can’t have the NY Times go bankrupt, can we? Don’t answer that question…

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Microsoft and IBM Announce Sametime and Microsoft OCS integration

by VoIP & Gadgets Blog in November 13th, 2008   
Topics: IBM, Microsoft, Microsoft OCS, OCS 2007, OCS 2007 R2, SIP, TMCnet, Unified Communications, VoIP, integration, sametime, voicecon     

As one of my sources told me a few days ago, IBM and Microsoft planned on offering Sametime and OCS 2007 integration to be announced at VoiceCon. Three days ago I wrote:

Rumor has it that Microsoft and/or IBM will announce integration between Office Communications Server 2007 and IBM’s Lotus Sametime “Unified Telephony” platform at this week’s VoiceCon show. If true, this would combine approximately 20 million Sametime users with Microsoft’s fast growing OCS 2007 user base creating the largest unified communications user base.

Well, it just hit the newswires. At Voicecon, IBM and Microsoft announced that IBM Sametime and OCS will offer Interdomain Federation in Q4 of 2008, using SIP/SIMPLE.

The support will require an update to the Sametime Gateway 8.0.2. It will support OCS 2007 and OCE 2007 R2.

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Comcast Best in VoIP Quality, AT&T Best in VoIP Reliability

by VoIP & Gadgets Blog in November 13th, 2008   
Topics: AT&T, Comcast, Comcast Digital Voice, Keynote Systems, MOS, Packet8, TMCnet, Triple Play, Verizon VoiceWing, VoIP, Vonage, audio quality, dropped audio, jitter, latency, provider, providers, pstn     

keynote-systems-logo.gifKeynote Systems released their latest VoIP quality report with some interesting findings. For one, Comcast, a cable company dominated the voice quality rankings beating the closest competitor by nearly 300 points. As for reliability, to no surprise AT&T won this category, no doubt to their decades of experience in building reliable voice and data networks.

Keynote Systems measures VoIP quality (MOS scores), call completion, etc. by automatically placing calls from corporate apartments using residential VoIP services and network services just like a typical residential customer would.  Service Reliability scores are based on the key performance metrics of Service Availability, Average Answer Time and Number of Dropped Calls. Additionally,  Audio Quality is an aggregate of Audio Clarity and Audio Delay (latency, jitter) performance factors. The study compares the relative performance of PSTN (regular analog) service, Broadband VoIP providers (e.g. Vonage, Verizon VoiceWing, EarthLink trueVoice, AT&T CallVantage etc), and cable voice services (e.g. Time Warner Digital Phone, Comcast Digital Voice). Test calls were placed from residential locations in New York and San Francisco.

Keynote ranked VoIP Service Providers in two categories: Reliability and Audio Quality. The Service Availability, Call Completion, Average Answer Time, and Dropped Audio performance factors all contribute to the Reliability ranking.

In the summary report they only list the top 3 VoIP provider names and then have Provider D - I as anonymous. You have to purchase the full report to see the names. I’m guessing Packet8 and Vonage are somewhere in this anonymous list.

Provider                   Reliability Points    Rank 
AT&T Landline                    996                1
Time Warner Digital Phone        925                2
Verizon VoiceWing                872                3
 Provider D                       859                4
Provider E                       793                5
 Provider F                       687                6
Provider G                       643                7
Provider H                       408                8
Provider I                       374                9

Audio Quality
Provider                   Reliability Points     Rank 
Comcast Digital Voice            901                1
Verizon VoiceWing                609                2
AT&T Landline                    506                3
Provider D                       500                4
Provider E                       487                5
 Provider F                       480                6
Provider G